Many alarm signals are transmitted to us on a VOIP (voice over IP line). Phone companies are using VOIP to be more efficient and to save money. VOIP works very well for phone conversations; however, VOIP can cause problems when sending over the data from your alarm system. Seacoast Security has done all we can to make sure our telephone lines for our alarm receiving equipment are not VOIP and will correctly accept and translate the data from your alarm panel. The problem is that when the data leaves your premise and goes into the phone grid it may take a path that involves VOIP depending on how the call is routed. If the alarm data does not come into our central station in the correct format, it may not report correctly to your customer file. We have seen instances where the alarm signal reports fine 99.9% of the time and then a signal will not report correctly; which may cause us to not receive the alarm transmission. This is a huge problem for the alarm industry and it affects any company receiving alarm signals through the phone lines.
One solution to this communications problem is to upgrade your communications technology. In order for your security system to function properly, the most up-to-date technology is important. Seacoast Security can offer you an opportunity to avoid the possibility of bad data and save money by cancelling your phone line and switching your security system to the most reliable form of communication on the market.
Our SeaNet Mesh Radio System is now available throughout Maine and the Seacoast Region of New Hampshire. By installing radio communication for your security system, our Monitoring team can respond quickly and efficiently when an alarm is triggered, and you will never have to worry about upgrading your communications path. For more information about the SeaNet Mesh Radio System, talk to a Seacoast representative at (800)-654-8800.